At net77, the privacy and security of your personal data is a foundational commitment, not a compliance formality. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used and stored, and what rights you hold over your information as a registered Player on our platform.
This Privacy Policy applies to all personal data collected, processed, and stored by net77 in connection with the operation of the online gaming and sports betting platform accessible at net77.cam (the "Platform"). It covers all Players who have registered an Account, all visitors who browse the Platform without registering, and all individuals who communicate with net77 through any support or contact channel.
net77 operates as an internationally licensed online gaming platform serving English-preference players primarily based in Indonesia. Given that our core audience is located in Indonesia, we process personal data within the context of players who are residents of Indonesian cities including Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali, Semarang, and beyond. We take particular care to ensure that our data practices are appropriate for, and protective of, our Indonesian player base.
For the purposes of this Policy, net77 acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf (such as payment processors or identity verification providers), those parties act as data processors operating under our instruction and subject to written data processing agreements.
The following terms carry the meanings defined below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, either alone or in combination with other data. Examples include full name, email address, Indonesian National ID number, phone number, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction. |
| "Player" / "You" / "User" | Any individual who registers an Account on the net77 platform or otherwise accesses the Platform's services. |
| "Account" | The personal registered profile created by a Player on net77 through which gaming activity and financial transactions are conducted. |
| "KYC" | Know Your Customer — the mandatory identity and document verification process conducted before withdrawal privileges are granted. |
| "Cookies" | Small text files placed on your device by a website to store session information, preferences, and tracking data. |
| "Data Processor" | A third party engaged by net77 to process Personal Data on our behalf under written instruction and contractual data protection obligations. |
net77 collects Personal Data from you through several channels and in a variety of categories, as described below. We collect only what is necessary for the purposes identified in Section 5 of this Policy.
3.1 Registration Data
When you create a net77 Account, we collect the information you provide directly, including: full legal name, date of birth, residential address (including city and province within Indonesia), email address, phone number, username, and password (stored in hashed, non-reversible form).
3.2 Identity Verification (KYC) Data
To comply with our anti-money laundering obligations and to verify player eligibility, we collect copies of government-issued identity documents such as your Indonesian National ID card (KTP) or passport, proof of residential address, and — where relevant — proof of ownership of the payment method used for deposits. This data is processed by our KYC verification partner under strict data processing agreements.
3.3 Financial Transaction Data
When you deposit or withdraw funds, we collect and record details of the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), the transaction amount in Indonesian Rupiah (IDR), the transaction date and time, and internal reference numbers. We do not store full bank account credentials directly — these are handled by our payment processor partners.
3.4 Gaming Activity Data
We record all gaming and betting activity conducted through your Account, including bets placed, game titles accessed, wager amounts, outcomes, bonus activations and completions, and session timestamps. This data is used for account management, dispute resolution, and responsible gaming monitoring.
3.5 Technical & Device Data
When you access the Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is collected via server logs and analytics tools and is used to maintain platform performance and security.
3.6 Communications Data
If you contact our support team by live chat or email, we retain records of that correspondence, including the content of messages, timestamps, and any attachments you provide. This allows us to track the resolution of your issue and maintain service quality standards.
3.7 Voluntarily Submitted Data
From time to time, you may voluntarily provide additional information through promotions, surveys, or feedback mechanisms. Participation is always optional, and the data collected through these channels is used solely for the stated purpose of the relevant activity.
net77 processes your Personal Data on one or more of the following legal grounds, depending on the nature of the processing activity:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to deliver the services you have contracted for — creating your Account, processing deposits and withdrawals, settling bets, and providing customer support. |
| Legal Obligation | Processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, identity verification (KYC), fraud prevention, and record-keeping mandates imposed by our licensing authority. |
| Legitimate Interests | Processing necessary for net77's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your privacy rights. |
| Consent | Where you have given explicit, freely withdrawable consent — for example, to receive promotional communications or to participate in optional surveys. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
net77 uses the Personal Data we collect strictly for the following purposes:
net77 may share your Personal Data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
Any third-party data processor engaged by net77 is required to implement security standards no less stringent than those described in Section 9 of this Policy and is prohibited from using Player data for any purpose beyond the specific processing task for which they have been engaged.
net77 uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure browsing experience. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — maintaining your login session, storing your Account preferences, and enabling secure payment flows. | Session / up to 24 hours |
| Functional | Remembering your language preference, game history, and display settings to personalise your experience on return visits. | Up to 12 months |
| Analytics | Collecting aggregated, anonymised data on how Players navigate the Platform, which pages are most visited, and where technical errors occur — used to improve Platform performance. | Up to 24 months |
| Security | Detecting and preventing fraudulent access attempts, identifying bot activity, and supporting multi-factor authentication flows. | Session / up to 30 days |
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the core functionality of the Platform, including your ability to log in and conduct transactions.
net77 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:
Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be used to identify you.
net77 implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, net77 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.
As a Player on the net77 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team at the details provided in Section 14:
net77 respects your right to control how your personal information is used. The rights below are available to all registered Players and may be exercised at any time by contacting our support team.
Request a copy of all Personal Data we hold about you. We will respond within 30 days with a structured data export.
Request correction of any inaccurate or incomplete Personal Data held on your Account. Updates will be applied promptly.
Request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to overriding legal retention obligations.
Request that we limit the processing of your Personal Data in specific circumstances, such as while a dispute over data accuracy is being resolved.
Receive your Personal Data in a structured, machine-readable format and, where technically feasible, have it transferred directly to another controller.
Object to processing based on legitimate interests, including direct marketing. Marketing objections are acted on immediately upon receipt.
The net77 Platform is strictly for adults aged 21 years and older. net77 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that an Account has been registered by or on behalf of an individual under 21, we will immediately suspend the Account, freeze any associated balance pending investigation, and securely delete or anonymise all Personal Data associated with that Account to the extent permitted by our legal obligations.
If you are a parent or guardian and believe that a minor in your care has registered an Account on net77, please contact our support team immediately at the details provided in Section 14. We will investigate and take appropriate action without delay.
The net77 Platform integrates services from third-party providers — including game studios, payment processors, identity verification providers, and analytics tools — that may independently collect or process certain data in connection with your use of their services. While net77 selects third-party partners carefully and requires them to maintain appropriate data protection standards, each third party operates under its own privacy policy with respect to data it controls independently.
net77 is not responsible for the privacy practices of third-party websites or services that are not operated by us. This Privacy Policy applies solely to Personal Data processed by net77 as data controller. Links to third-party services within the Platform do not constitute an endorsement of their data practices.
All third-party Data Processors engaged by net77 are contractually obligated to:
net77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where amendments are material — meaning they substantially affect how we collect, use, or share your Personal Data — we will notify you via the email address registered to your Account at least 7 days before the changes take effect.
Minor amendments, such as clarifications of existing practices or corrections to typographical errors, may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the net77 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you disagree with a material change to this Policy, you should close your Account and withdraw any remaining balance before the change takes effect. Account closure requests should be submitted to our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or about how net77 handles your Personal Data, or if you wish to exercise any of the rights described in Section 10, please contact our dedicated privacy support team through one of the following channels:
net77 will acknowledge all data subject requests within 72 hours and will provide a substantive response within 30 calendar days of receipt. In cases of complex or high-volume requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.
Where you believe that net77's processing of your Personal Data does not comply with applicable data protection principles, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. We would, however, encourage you to contact us directly in the first instance so that we have the opportunity to address your concern.
Privacy at net77 is not an afterthought. These are the core principles that shape how we design our systems and handle your data every day.
Every data channel between your device and net77's servers is protected with 256-bit SSL/TLS encryption — the same standard used by global financial institutions — ensuring your information cannot be intercepted in transit.
net77 applies a data minimisation principle: we collect only the information that is genuinely necessary to deliver our services and meet our legal obligations. We do not harvest data speculatively or for purposes unrelated to your gaming experience.
Identity documents submitted for KYC verification are handled exclusively by our accredited verification partner, stored in an isolated secure environment, and are never accessible to general Platform staff. Verified documents are retained only for the regulatory minimum period.
Your Personal Data is never sold, rented, or traded to third parties for commercial purposes. The only entities who receive your data are those directly involved in delivering the services you have signed up for, operating under strict contractual controls.
We do not hold your data indefinitely. Each category of Personal Data has a clearly defined maximum retention period, after which it is securely deleted or anonymised. You can find the full schedule in Section 8 of this Policy.
Your rights of access, rectification, erasure, portability, and objection are real and actionable — not just listed on a page. Contact our support team and we will process your request within the timeframes set out in Section 14.
Our support team is available around the clock to assist with any privacy-related query. You can also review our Terms & Conditions for the full contractual framework, or visit the FAQ for quick answers to common questions.
To submit a data request or privacy enquiry, email us at [email protected] with "Privacy Request" in the subject line.